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Taking proper care of your watch and providing it with regular maintenance will help keep it working reliably. You can view our care tips here:
When you consider owning or caring for an Audemars Piguet watch, several questions may spring to mind. Below are some of the more common inquiries.
Audemars Piguet's services
I would like some advice on how to care for my watch
Can I swim with my watch?
Yes, if your watch is water-resistant. Make sure to comform to the depth indicated in the technical specifications and always check that the crown and push-pieces are fully screwed down before immersing your watch in water.
We encourage you to check up your watch water-resistance at least on a yearly basis. Such check-up is complimentary in all our Audemars Piguet boutiques and not warrantied.
Avoid contact with water for non-water-resistant watches and watches fitted with leather straps.
What should I do when my watch needs service?
We recommend you bring your watch to a nearby Audemars Piguet boutique, repair centre or authorised retailer. Depending on the service needed, the watch will then be sent to the right repair or authorised service facility.
Create an account to check your watches in, extend your International Sales Warranty and benefit from a complimentary pick-up to service your watch - for eligible watches & countries only.
Who is certified to perform repairs on my Audemars Piguet watch?
Audemars Piguet has built a global network of skilled watchmakers that ensures local services and a consistent level of expertise. All watchmakers and polishers certified by Audemars Piguet undergo ongoing training and must obtain periodic accreditation of their technical skills. They undertake to use only genuine parts. Each watch is identified by its case and movement numbers to trace its service history. Our authorised service centres display a « Audemars Piguet – authorised service centre » plate with AP validation sticker and date.
When do I need to service my watch?
Beside the water-restistance that should be checked periodically, even more so if you are a regular swimmer, your watch should be serviced whenever you see that the accuracy or general functionning is declining.
Learn more about our Services here:
My watch is currently being serviced. How long will it take?
The repair time frame depends on the calibre, the condition of the watch, and the work that needs to be performed. This lead time will be confirmed upon reception of the service proposal.
A complete maintenance service on a model of the AP core collection can be repaired in 5 weeks. Watches under warranty are prioritized in 3 weeks. The Technical Advisors at our Audemars Piguet boutiques can provide an immediate estimate for most mechanical models manufactured within the last 25 years.
What is the repair warranty?
The work carried out as part of the service and the replaced components are guaranteed for a period of 2 years after service. For more information, please refer to the Customer Service General Terms & Conditions.
What is the price of Audemars Piguet services?
To learn more about service prices, we invite you to contact an Audemars Piguet boutique, service centre or authorised retailer.
Can I restore a vintage Audemars Piguet timepiece?
We invite you to drop off your timepiece to an Audemars Piguet boutique, service centre or authorised retailer. We will then send it by secured courier to our restoration workshop in Le Brassus for a detailed estimate.
Where can I have my battery changed?
You can bring your Quartz watch to any Audemars Piguet boutique, service centre or authorised retailer. We always recommend to have a water resistance service completed during a battery replacement. A complete maintenance service will be proposed if necessary. For more information, please refer to the Customer Service General Terms & Conditions.
My watch is running fast. Why?
If your watch is running fast, it may have been exposed to a magnetic field. If necessary, a simple demagnetisation process can be performed at an Audemars Piguet boutique, service centre or authorised retailer. Otherwise, your watch might need a complete maintenance service.
Can a shock disturb my watch?
As the result of a shock, the oil inside the movement can disperse, the pivots run dry and clearances in the wheel train may alter, ultimately making the movement unstable and in need of a maintenance service.
Impacts could cose an exclusion of the warranty coverage. For more information, please refer to our Customer Service General Terms & Conditions.
Audemars Piguet's International Sales Warranty
How long is an Audemars Piguet watch garanteed?
Your watch is guaranteed against manufacturing defects for a period of 2 years from the date of purchase shown on the invoice. You also have the possibility to extend the original 2-year warranty for another 3 years. This extension is applicable to all AP watches purchased through our authorised network starting January 1st, 2017 and subject to our International Sales Warranty.
Extend my International Sales Warranty
What does the International Sales Warranty cover?
Our watches are garanteed against manufacturing defects. To learn more about our sales warranty validity, conditions and exclusions please review our International Sales Warranty.
I lost my watch warranty card. What should I do?
The warranty card is provided only once when the watch is purchased from an official Audemars Piguet point of sale. For additional information, please contact the point of sale where the watch was purchased.
Authenticate an Audemars Piguet watch
How can I find out if I purchased a counterfeit watch?
The authenticity of an AP watch can only be confirmed after examining it in our workshops. A Certificate of Authenticity can also be requested upon such examination. To avoid purchasing a counterfeit watch, we recommend to purchase from our authorised Audemars Piguet network.
How can I be sure that a retailer is authorised to sell Audemars Piguet watches?
View the list of our authorised Audemars Piguet network here:
I would like to authenticate an Audemars Piguet watch. How do I do that?
To ensure the authenticity of a watch, it will need to be inspected by an Audemars Piguet trained watchmaker. Only our Manufacture in Le Brassus, Switzerland is entitled to deliver a Certificate of Authenticity. We invite you to drop off your watch at an Audemars Piguet boutique, service centre or any authorised retailer so your watch can be sent to our Manufacture for examination.
What is the difference between a Certificate of Authenticity and an Extract from the Archives?
The Certificate of Authenticity is made at our Manufacture in Switzerland after the watch is evaluated there. This document contains information about the watch and actual pictures.
The Extract from the Archives (or Extrait de Registre) does not authenticate a watch. It only certifies that the case and movement numbers appear in our records. Please note that only a Certificate of Authenticity guarantees the authenticity of the watch.
How do I find out the value of my Audemars Piguet watch?
We only provide watch value for insurance purpose. We invite you to contact your nearest Audemars Piguet Boutique, where we can assist you with that information. If your watch is still part of our current collection: we can provide the current retail price. If your watch is no longer part of our current collection: we will do our best to provide the current price of a similar model in collection. If your watch is more than 25 years old or if your watch is a limited edition: we will not be able to give any indicative price. We advise you to contact reputable auction houses to assess your watch.
Audemars Piguet's straps & accessories
Where can I purchase a new strap or bracelet link?
We invite you to contact our nearest Audemars Piguet boutique, service centre or authorised retailer to purchase a new strap and have it fitted on your watch.
How can I buy an Audemars Piguet watch box?
To inquire about purchasing a winding box, we invite you to contact one of our Audemars Piguet boutique or authorised retailer.
AP Coverage Service
What is the scope of the AP Coverage Service?
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2022, 2023 and 2024 in our Audemars Piguet boutiques, AP Houses or via official retailers.
It protects AP Watches from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the watch, at the sole discretion of Audemars Piguet.
What is excluded from the AP Coverage Service?
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, watches that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the watch is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear energy, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
What are the prerequisites to activate the AP Coverage Service?
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior the occurrence of either the burglary or robbery as well as the damage, you shall activate the service in your name, for each eligible watch:
1. Log in / Create an AP Account on our website. If you bought your watch in an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your watch should automatically appear in your account.
2. Register your watch. If your watch does not appear on your AP Account, you can register it online.
3. Open your watch details and click on the link “Activate AP Coverage Service" to complete the form and upload the requested documents (the link will only appear for the watches eligible to the service).
4. Audemars Piguet will review your request and get back to you to confirm the activation of your watch's AP Coverage Service.
Audemars Piguet reserves its right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
What is the duration of the AP Coverage Service?
The service is available for all AP watches initially acquired in 2022, 2023 and 2024, in Audemars Piguet’s boutiques, AP Houses or via official retailers. The watches initially acquired in 2022 will be covered until December 31, 2024, regardless of the date of purchase and for those acquired in 2023 and 2024 they will be covered for a period of 2 years from the date of the initial purchase.
You may still declare the burglary, robbery or damage up to 5 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end-date of your watch's AP Coverage Service.
Is any AP watch, regardless of its value, eligible for the AP Coverage Service?
The AP Coverage Service is available for all Audemars Piguet watches acquired in 2022, 2023 and 2024, in our Audemars Piguet's boutiques, AP Houses or via Audemars Piguet official retailers, regardless of their value(1).
However, the Audemars Piguet watches acquired in 2024 will be refunded or replaced, at the discretion of Audemars Piguet, exclusively up to CHF 500'000.- (five hundred thousand Swiss francs), regardless of the value(1) of the watch. This restriction does not apply to the Audemars Piguet watches acquired in 2022 and 2023.
Generally, if the individual value(1) or the global value(1) of the timepiece(s) for which you are requesting the AP Coverage Service is superior to CHF 500'000.- (five hundred thousand Swiss francs), you can benefit from the service provided only that said watch(es) are at all time either (i) within your eye site or worn by yourself or (ii) deposited at a bank or in a locked safe.
An additional condition applies to the Rainbow Diamond set: a maximum of 2 (two) watches of the set may be worn by you at the same time. The other watches of the set shall be at all times deposited at a bank or in a locked safe.
(1) the value being understood as the effective paid price at the time of the initial purchase.
What shall I do if my watch is damaged?
Provided that the AP Coverage Service has been successfully activated and is still valid, you can deliver your watch, in case of damage, to an Audemars Piguet boutique or AP House worldwide to request a maintenance service. In some countries, you can benefit from a complimentary online pick-up service for your watch (1).
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurence.
Our Customer Service will examine your watch. If your watch is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch (2). In both cases, you will be asked to assign your ownership rights of the irreparable watch to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) The drop-off of a watch will not be possible in the following boutiques:
- Audemars Piguet Boutique Amman
- Audemars Piguet Boutique Kuwait
- Audemars Piguet Boutique Beirut
- Audemars Piguet Boutique Doha Vendome
- Audemars Piguet Boutique Riyadh by Platinum Sands
- Audemars Piguet Boutique Istanbul
- Tektas Watches & Jewellery pop up
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made in one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the effective paid price at the time of the initial purchase. If the initial purchase price was made in one of our official retailers' boutiques, the refunded price will be the non-binding recommended public price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended public price in local currency, the price applied will be the non-binding recommended public price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
What shall I do if my watch is stolen?
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com by submitting the following readable and exhaustive information:
- an authentic police report, dully dated, signed and stamped, which has to include the case and movement numbers of the stolen watch as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal complaints issued by the nearest police station of the place where the burglary or robbery occured will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch (1). In both cases, you will be asked to assign your ownership rights of the stolen watch to Audemars Piguet.
(1) If the initial purchase was made in one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the effective paid price at the time of the initial purchase. If the initial purchase price was made in one of our official retailers' boutiques, the refunded price will be the non-binding recommended public price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended public price in local currency, the price applied will be the non-binding recommended public price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
My watch's AP Coverage Service is activated, will I automatically be granted with it?
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
What is the difference between the AP International Sales Warranty and the AP Coverage Service?
AP International Sales Warranty warrants new Audemars Piguet watches against any manufacturing defects for a period of 2 years from the date of the initial purchase (automatically extended to 5 years if the watch was intially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty are excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
What are the main advantages of the AP Coverage Service compared to an individual insurance covering theft and damage?
The AP Coverage Service is not an insurance. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible are payable by end-customers.
Compared to other similar services, our AP Coverage Service goes beyond the coverage offered by all-risk insurance on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
In the end, the watch announced as stolen will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
Is the AP Coverage Service valid when I travel worldwide?
The service is valid worldwide; either at home or when you travel.
I bought several watches, do I have to activate the AP Coverage Service several times?
Yes. The AP Coverage Service must be activated separately for each one of your watches that are eligible to the service.
May the AP Coverage Service be granted in case of transfer of the watch (resell or gift)?
As the AP Coverage Service is nominative, the service shall be activated again by the new owner in case of change of owner, if the watch is eligible.
Who can I contact if I have a question related to the AP Coverage Service?
In case of question related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
How will my personal data be processed?
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of a functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity could be checked. The other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years based on the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.