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Driven by its desire to seek beyond, Audemars Piguet is proud to offer a unique coverage service.
The AP Coverage Service is a 2-year complimentary service protecting AP watches from burglary and robbery as well as functional damage.
The service is available for all AP watches initially acquired in 2023, 2024 and 2025 in our Audemars Piguet’s boutiques, AP Houses or via official retailers.
In case of burglary and robbery
Audemars Piguet will examine your case. Shall all the prerequisites be met, Audemars Piguet may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch.
In case of functional damage
Audemars Piguet will examine your case. If your watch is repairable, Audemars Piguet will assume the costs of repair. If your watch is not repairable, Audemars Piguet may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch. The decision to repair, refund or replace will be at the sole discretion of Audemars Piguet.
Prior the occurrence of either the burglary and robbery or the damage, you shall activate the service in your name for each eligible watch by complying with the following steps:
1. Log in / Create an AP Account. If you bought your watch in an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your watch should automatically appear in your account.
2. Register your watch. If your watch does not appear on your AP Account, you can register it online.
3. Open your watch details and click on the link “Activate AP Coverage Service" to complete the form.
You can learn more about the service in our FAQ or by contacting our Customer Service at the email addresses indicated below.
FREQUENTLY ASKED QUESTIONS
What is the scope of the AP Coverage Service?
The AP Coverage Service is a 2-year complimentary worldwide service offered under certain conditions by Audemars Piguet to end-customers.
It is available for all Audemars Piguet watches initially acquired in 2023, 2024 and 2025, in our Audemars Piguet boutiques, AP Houses or via official retailers.
It protects AP Watches from the risk of burglary and robbery as well as functional damage, due to external factors occurring suddenly and unexpectedly, by offering the possibility, free of charge, to repair, refund or replace the watch, at the sole discretion of Audemars Piguet.
What is excluded from the AP Coverage Service?
The following cases are excluded from the AP Coverage Service:
Loss, simple theft (only burglary and robbery will be considered), normal wear and tear, aesthetic damage, damage resulting from air humidity or temperature influences, damage already covered by the AP International Sales Warranty, watches that have undergone third-party intervention or third-party modification, damage to a strap, voluntary damage, damage when the watch is in the possession of a third party, damage in connection with war and rebellion, confiscation by authorities, damage in relation to earthquakes, nuclear energy, radioactivity, chemical and biological weapons, damage in relation to cyber incidents, theft committed by persons living in the same household and fraud.
What are the prerequisites to activate the AP Coverage Service?
The granting of the AP Coverage Service by Audemars Piguet is neither automatic nor unconditional. Prior the occurrence of either the burglary or robbery as well as the damage, you shall activate the service in your name, for each eligible watch:
1. Log in / Create an AP Account on our website. If you bought your watch in an Audemars Piguet boutique or an AP House, we invite you to use the email address provided at the time of the purchase – your watch should automatically appear in your account.
2. Register your watch. If your watch does not appear on your AP Account, you can register it online.
3. Open your watch details and click on the link “Activate AP Coverage Service" to complete the form.
4. Audemars Piguet will review your request and get back to you to confirm the activation of your watch's AP Coverage Service.
Audemars Piguet reserves its right, at its sole discretion, to modify the prerequisites of the AP Coverage Service's activation at any time and in any manner.
What is the duration of the AP Coverage Service?
The service is available for all AP watches initially acquired in 2023, 2024 and 2025, in Audemars Piguet’s boutiques, AP Houses or via official retailers. All AP watches initially acquired in 2023, 2024 and 2025 are covered for a period of 2 years from the date of the initial purchase.
You may still declare the burglary, robbery or damage up to 5 30 days after the end of the protection period as long as the service has been successfully activated within the protection period and the burglary, robbery or damage occurred during said period.
We invite you to visit your AP account to check the validity end-date of your watch's AP Coverage Service.
Is any AP watch, regardless of its value, eligible for the AP Coverage Service?
The AP Coverage Service is available for all Audemars Piguet watches acquired in 2023, 2024 and 2025, in our Audemars Piguet's boutiques, AP Houses or via Audemars Piguet official retailers, regardless of their value(1).
However, the Audemars Piguet watches acquired in 2024 will be refunded or replaced, at the discretion of Audemars Piguet, exclusively up to CHF 500'000.- (five hundred thousand Swiss francs), regardless of the value(1) of the watch. This restriction does not apply to the Audemars Piguet watches acquired in 2023.
Generally, if the individual value(1) or the global value(1) of the timepiece(s) for which you are requesting the AP Coverage Service is superior to CHF 500'000.- (five hundred thousand Swiss francs), you can benefit from the service provided only that said watch(es) are at all time either (i) within your eye site or worn by yourself or (ii) deposited at a bank or in a locked safe.
An additional condition applies to the Rainbow Diamond set: a maximum of 2 (two) watches of the set may be worn by you at the same time. The other watches of the set shall be at all times deposited at a bank or in a locked safe.
(1) the value being understood as the effective paid price at the time of the initial purchase.
What shall I do if my watch is damaged?
Provided that the AP Coverage Service has been successfully activated and is still valid, you can deliver your watch, in case of damage, to an Audemars Piguet boutique or AP House worldwide to request a maintenance service. In some countries, you can benefit from a complimentary online pick-up service for your watch (1).
You will be invited to fill in a repair request explaining the circumstances of the damage and the date of occurence.
Our Customer Service will examine your watch. If your watch is:
- repairable, Audemars Piguet will assume the costs of repair;
- not repairable, Audemars Piguet may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch (2). In both cases, you will be asked to assign your ownership rights of the irreparable watch to Audemars Piguet.
The decision to repair, refund or replace shall be at the sole discretion of Audemars Piguet.
(1) The drop-off of a watch will not be possible in the following boutiques:
- Audemars Piguet Boutique Amman
- Audemars Piguet Boutique Kuwait
- Audemars Piguet Boutique Beirut
- Audemars Piguet Boutique Doha Vendome
- Audemars Piguet Boutique Riyadh by Platinum Sands
- Audemars Piguet Boutique Istanbul
- Tektas Watches & Jewellery pop up
If you are concerned by the above information, we invite you to contact us at the email addresses indicated below.
(2) If the initial purchase was made in one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the effective paid price at the time of the initial purchase. If the initial purchase price was made in one of our official retailers' boutiques, the refunded price will be the non-binding recommended public price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended public price in local currency, the price applied will be the non-binding recommended public price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
What shall I do if my watch is stolen?
Provided that the AP Coverage Service has been successfully activated and is still valid, you can contact us at the email address coverageservice@audemarspiguet.com by submitting the following readable and exhaustive information:
- an authentic police report, dully dated, signed and stamped, which has to include the case and movement numbers of the stolen watch as well as the details of the burglary or robbery. Online police reports are not accepted. Only formal complaints issued by the nearest police station of the place where the burglary or robbery occured will be accepted. Likewise, amended or reissued police reports will not be accepted;
- your full contact details (first and last name, address, nationality, date of birth, email address, phone number).
Audemars Piguet will examine the case and may offer, at its sole discretion, either the refund or, subject to stock immediate availability, the replacement of your watch (1). In both cases, you will be asked to assign your ownership rights of the stolen watch to Audemars Piguet.
(1) If the initial purchase was made in one of our Audemars Piguet boutiques or AP Houses, the refunded price will be the effective paid price at the time of the initial purchase. If the initial purchase price was made in one of our official retailers' boutiques, the refunded price will be the non-binding recommended public price in local currency, applicable at the time of the initial purchase (VAT included). In the countries where we are not able to apply the non-binding recommended public price in local currency, the price applied will be the non-binding recommended public price in Swiss Francs, applicable at the time of the initial purchase (VAT included).
My watch's AP Coverage Service is activated, will I automatically be granted with it?
No. The AP Coverage Service is a complimentary service offered by Audemars Piguet and is subject to predefined conditions. It is at Audemars Piguet’s sole discretion to decide whether to grant the service and under which conditions.
What is the difference between the AP International Sales Warranty and the AP Coverage Service?
AP International Sales Warranty warrants new Audemars Piguet watches against any manufacturing defects for a period of 2 years from the date of the initial purchase (automatically extended to 5 years if the watch was intially purchased within our internal distribution network). This warranty finds its basis in the law and covers manufacturing defects.
By contrast, the AP Coverage Service is a complimentary service offered under certain conditions by Audemars Piguet which protects from the risks of burglary or robbery as well as functional damage.
Damage already covered by the AP International Sales Warranty are excluded from the AP Coverage Service.
Please refer to the Audemars Piguet International Sales Warranty for more information.
What are the main advantages of the AP Coverage Service compared to an individual insurance covering theft and damage?
The AP Coverage Service is not an insurance. It is a discretionary service offered by Audemars Piguet free of charge. Therefore, no premium or deductible are payable by end-customers.
Compared to other similar services, our AP Coverage Service goes beyond the coverage offered by all-risk insurance on the market. Moreover, a service of this extent is difficult, if not impossible, to obtain in certain countries under similar conditions from insurance providers.
The AP Coverage Service may be granted by means of facilitated procedures, via an accelerated announcement and processing procedure and dedicated contact persons. In addition, the qualifying conditions are simplified.
In the end, the watch announced as stolen will be recorded as such in our files, which will allow Audemars Piguet to identify it in the event of a return to our network.
Is the AP Coverage Service valid when I travel worldwide?
The service is valid worldwide; either at home or when you travel.
I bought several watches, do I have to activate the AP Coverage Service several times?
Yes. The AP Coverage Service must be activated separately for each one of your watches that are eligible to the service.
May the AP Coverage Service be granted in case of transfer of the watch (resell or gift)?
As the AP Coverage Service is nominative, the service shall be activated again by the new owner in case of change of owner, if the watch is eligible.
Who can I contact if I have a question related to the AP Coverage Service?
In case of question related to the service, you can send an email to one of the following email addresses, depending on your location:
- Europe and Middle East:
coverageservice.europe@audemarspiguet.com
- North and South Americas:
coverageservice.americas@audemarspiguet.com
- Asia:
coverageservice.asia@audemarspiguet.com
- Japan:
How will my personal data be processed?
The personal data you provide at the time that you activate the AP Coverage Service or when you inform Audemars Piguet of the occurrence of a functional damage or a burglary or robbery, including the copy of your ID document when requested, will be processed for the purpose of the provision of the service. The copy of your ID document will be deleted once your identity could be checked. The other data you may be required to share with us in case of provision of the service, such as the criminal report, will be kept for 10 years based on the applicable legislation.
Please refer to the Audemars Piguet Privacy Notice for more information on your rights, the sharing and the storage of your personal data.
Register your watches in your AP Account to be able to access all our services from a single point. In a few clicks, you can extend your International Sales Warranty or activate your Coverage Service for eligible watches, explore user manuals and technical details, or request a service with complimentary pick-up in some countries.